Frequently asked questions
Why is this program free?
We offer a range of conservation programs that help Ontarians save energy and money. By helping income-qualified households reduce energy use, we’re not only doing our part in the fight against climate change, but helping to keep natural gas affordable for all with less wear-and-tear on our infrastructure.
What makes my home eligible for upgrades?
Only homes that need energy-saving upgrades will receive them. Older homes tend to have insufficient insulation and more potential to save energy. If your home energy assessment uncovers that your home is well-insulated, it won’t be eligible for free upgrades.
If I rent my home, can I still qualify for upgrades?
Yes, if you qualify, you will also need written permission from your landlord before we can install the upgrades.
What documents do I need to provide as proof of income?
We’ll need the most recent Notice of Assessment for all household members over the age of 18 (please black out your social insurance number before sending). If you participate in a government assistance program, you can send your Benefit Statement instead.
Are your delivery agents and contractors authorized?
We work with delivery agents across Ontario to offer this program. They are authorized to work with you every step of the way and are available to answer any questions throughout the process.
Agents authorized to deliver this program:
Postal codes starting with K – EnviroCentre
Postal codes starting with M or P – Ecofitt
Postal codes starting with L or N – CLEAResult, The Home Inspectors Group
How many visits can I expect?
We’ll need to schedule at least three visits: the first, to assess whether your home needs energy-saving upgrades; the second, to install the upgrades; and a final follow-up visit.
If my home is heated with a gas fireplace, can I still qualify?
Yes, you may qualify if your natural gas fireplace is the primary heat source for your home.
I don’t meet the income criteria—can I still apply?
Unfortunately, we limit participants to those who fit within the stated income criteria. Please check back as the income criteria changes from year to year. You may also qualify for other rebates and programs.