Frequently asked questions
When is the $100 smart thermostat discount valid until?
The Enbridge Gas Smart Thermostat program has been extended until Dec. 31, 2023 for coupons valued at $75. You must obtain your discount code and purchase a qualifying device from a participating retailer by Dec. 31, 2023. Coupons valued at $100 are valid until Oct. 31, 2023. Please note that this program is subject to change or cancellation without notice at any time—please see our terms & conditions for more details.
Why are my account number and address not eligible?
The Enbridge Gas Smart Thermostat program is available to residential Enbridge Gas customers with an active account who live in a detached home, a semi-detached home, or a row townhouse. If you're a new customer or have recently moved, please wait 2-3 weeks before applying to allow the system to update with your new account information. If you have previously received a smart thermostat incentive from Enbridge Gas at this address, then you will not be eligible to participate again.
Will Enbridge Gas be able to control my smart thermostat if I participate in this program?
No, Enbridge Gas does not have access to your smart thermostat settings and will never adjust the temperature in your home.
Other utilities—especially local electric utilities—may offer demand response programs that allow them to control your thermostat at peak energy load times, in exchange for a rebate or bill credit. Enbridge Gas is currently not affiliated with any of these programs.
I've already purchased my smart thermostat—can I still receive a $100 discount?
No, the $100 discount code can only be used at the time of purchase. This offer is not available to customers who have already purchased their device.
Where can I purchase my smart thermostat?
When you request your instant discount online, you’ll need to select the retailer where you’ll purchase your device. The $100 discount code can be redeemed online at the following manufacturer web stores:
The instant discount can also be redeemed in-store at The Home Depot; however, it cannot be redeemed on The Home Depot’s website for delivery or curbside pick-up. If you’d like to purchase your device at The Home Depot, you can apply for your $100 discount code now and redeem it in-store.
Can I buy the smart thermostat from a retailer not listed above?
At this time, the discount code can only be redeemed online at ecobee.com, emersoncanada.ca/store, google.store.com and bestbuy.ca. The discount code can also be redeemed in-store at The Home Depot. If you’d like to purchase your device at The Home Depot, you can apply for your $100 discount code now and redeem it in-store.
Can I purchase my smart thermostat online from The Home Depot’s website?
Unfortunately, this discount code cannot be redeemed on homedepot.ca at this time because their website does not currently accept coupon codes. If you’d like to purchase your Smart Thermostat online and have it delivered directly to your home, you may redeem the $100 coupon code at the following web stores:
I received a discount coupon in my Energy Savings Kit from IESO's Energy Affordability Program, how do I get my discount?
To get your discount, confirm your eligibility, and then enter the unique discount/promo key you received in the kit. Select where you want to purchase your Smart Thermostat and your discount code will be emailed to you instantly. You can use your discount code online at ecobee.com, emersoncanada.ca/store, and store.google.com. You can also use your discount code in-store at The Home Depot. The code must be used at time of purchase and cannot be redeemed after purchase.
If you're interested in learning more about the free Energy Savings Kit and how it can save you more money and energy, check out the Energy Affordability Program to see if you qualify.
