Options in case of payment difficulties

               The sooner you act, the more options you’ll have to avoid having your service cut off

 
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bill
bill
disconnection
bill
disconnection

 

Having payment Difficulties

 

I’ve received my bill, but I can’t make the payment.

You need to pay your bill before your due date to avoid your account possibly going to a collections agency or your account being disconnected.

If you need help paying your balance we accept credit card payments or you can set up a payment arrangement online. 

Payment arrangements allow you to make installment payments against your balance and prevent collection activity on your account. Based on your account status, you can choose the number of installments, amounts, and payment dates.

Log in or register for an online profile and navigate to the Manage My Account tab to set up an arrangement. This option will only display if your account is eligible.

Learn more about our payment options. 

 

I am past the bill due date.

You need to pay your bill before your due date to avoid your account possibly going to a collections agency or your account being disconnected.

If you need help paying your balance we accept credit card payments or you can set up a payment arrangement online. 

Payment arrangements allow you to make installment payments against your balance and prevent collection activity on your account. Based on your account status, you can choose the number of installments, amounts, and payment dates.

Log in or register for an online profile and navigate to the Manage My Account tab to set up an arrangement. This option will only display if your account is eligible.

Learn more about our payment options.

 

I have paid my overdue bill and want to make sure I don’t get disconnected.

It’s easy to let us know if you have paid an overdue bill in full.

Log in or register for an online profile and navigate to the Manage My Account tab and select Report a Payment. Here you can enter your payment amount and date. This will pause collection activity on your account and will prevent your gas from being disconnected if the amount paid covers the balance in full.

I’ve received a Notice of Disconnection. How do I prevent my gas from being turned off?

To avoid disconnection of your natural gas service, please pay your full balance.

If you need help paying your balance we accept credit card payments or you can set up a payment arrangement online. 

Payment arrangements allow you to make installment payments against your balance and will prevent your account from being disconnected. Based on your account status, you can choose the number of installments, amounts, and payment dates.

Log in or register for an online profile and navigate to the Manage My Account tab to set up an arrangement. This option will only display if your account is eligible.

Learn more about our payment options.

 

I’ve received an automated call, text or email regarding an overdue balance. What do I do now?

If you have paid your full balance you can report it to us to stop collection action on your account. Log in or register for an online profile and navigate to the Manage My Account tab and select Report a Payment.

If you have not paid your balance and are not able to, you can set up a payment arrangement.

Payment arrangements allow you to make installment payments against your balance and prevent collection activity on your account. Based on your account status, you can choose the number of installments, amounts, and payment dates.

Log in or register for an online profile and navigate to the Manage My Account tab to set up an arrangement. This option will only display if your account is eligible.

 

My gas has been disconnected.

We’ve made it easy to reconnect your gas online.

To reconnect your gas, you will need to:

  • Log in to your My Account profile and select the red banner on the top of the screen.
  • Make a payment for your outstanding balance and report it online to us.
  • Choose a 4-hour appointment window for your gas to be reconnected.