Options in case of payment difficulties

If it becomes a challenge to pay your bill, options are available.

Having payment difficulties

I am behind on my bill. Do you have any programs to help during COVID-19?

In response to the COVID-19 pandemic, the Ontario Energy Board is working on expanding financial assistance to families who are facing difficulties paying their natural gas bills. More information on COVID-19 Energy Assistance Program eligibility and how to apply will be made available in the next few weeks.


I’ve received my bill, but I can’t make the payment.

A payment arrangement allows you to make installment payments against your balance and prevent late penalties on your account. Based on your account status, you can choose the number of installments, amounts, and payment dates.

Log in or register for an online profile and navigate to the Manage My Account tab to set up an arrangement. This option will only display if your account is eligible.

Learn more about our payment options.


I am past the bill due date.

A payment arrangements allows you to make installment payments against your balance and prevent late penalties on your account. Based on your account status, you can choose the number of installments, amounts, and payment dates.

Log in or register for an online profile and navigate to the Manage My Account tab to set up an arrangement. This option will only display if your account is eligible.

Learn more about our payment options.


I have paid my overdue bill and want to ensure my account is in good standing.

It’s easy to let us know if you have paid an overdue bill in full.

Log in or register for an online profile and navigate to the Manage My Account tab and select Report a Payment. Here you can enter your payment amount and date.