Rate 20 service is for commercial or industrial customers who consume a minimum of 14,000 m3 of natural gas each day. These customers typically use natural gas for manufacturing and processing of goods – such as pulp and paper, mining, institutions, power generation, and food and beverage production. Rate 20 customers are required to sign a distribution contract with Enbridge Gas.

Distribution (Sales Service and T-Service)

Bundled Transportation (BT)

  • Authorization of Interruptible Direct Purchase (DP) Balancing Transactions
    To define the evaluation criteria Enbridge Gas applies when a customer requests authorization for a direct purchase balancing transaction.
  • North T-Service Transportation from Dawn
    This policy will ensure consistent and fair treatment when a customer requests the option to purchase firm transportation capacity from Dawn to any of Union's North East delivery areas.
  • Obligated Daily Contract Quantity (DCQ) -- Union North
    This policy will ensure consistent and fair treatment of changes to a customer's obligated Daily Contract Quantity (DCQ).
  • Priority of Service
    This policy provides information regarding the processing of interruptions or scheduling reductions, to interruptible services, when requested services exceed available capacity under normal operating conditions.
  • Service Switching
    This policy ensures equitable treatment of customer requests to move between any of Enbridge Gas' four services: Sales Service, Bundled-T, Transportation Service or Unbundled Service.
  • TCPL Turnback
    The purpose of this policy is to provide an overview of how Enbridge Gas will facilitate T-service customer requests to turnback temporarily assigned TransCanada Pipelines (TCPL) capacity as part of their Direct Purchase contract.
  • Temporarily Changing Existing Customer Obligated Points of Receipt
    This policy applies to all existing Bundled-T and T-Service direct purchase customers in Enbridge Gas' Union rate zones.

Are you a direct purchase customer? There may be different rates and contracts available for your business.

Learn More

We can help you find the right service for your needs

We have a sales team made up of dedicated, industry experts who can determine the best rates and services to meet your business needs. Building trusting, lasting relationships with our clients is a top priority.