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Rate 20 service is for commercial or industrial customers who consume a minimum of 14,000 m3 of natural gas each day. These customers typically use natural gas for manufacturing and processing of goods – such as pulp and paper, mining, institutions, power generation, and food and beverage production. Rate 20 customers are required to sign a distribution contract with Enbridge Gas.

Rate information has been updated for 2024 Distribution rates, if you have any questions, please contact your account manager.

  • Authorization of Interruptible Direct Purchase (DP) Balancing Transactions
    To define the evaluation criteria Enbridge Gas applies when a customer requests authorization for a direct purchase balancing transaction.
  • North T-Service Transportation from Dawn
    This policy will ensure consistent and fair treatment when a customer requests the option to purchase firm transportation capacity from Dawn to any of Union's North East delivery areas.
  • Obligated Daily Contract Quantity (DCQ) -- Union North
    This policy will ensure consistent and fair treatment of changes to a customer's obligated Daily Contract Quantity (DCQ).
  • Priority of Service
    This policy provides information regarding the processing of interruptions or scheduling reductions, to interruptible services, when requested services exceed available capacity under normal operating conditions.
  • Service Switching
    This policy ensures equitable treatment of customer requests to move between any of Enbridge Gas' four services: Sales Service, Bundled-T, Transportation Service or Unbundled Service.
  • TCPL Turnback
    The purpose of this policy is to provide an overview of how Enbridge Gas will facilitate T-service customer requests to turnback temporarily assigned TransCanada Pipelines (TCPL) capacity as part of their Direct Purchase contract.
  • Temporarily Changing Existing Customer Obligated Points of Receipt
    This policy applies to all existing Bundled-T and T-Service direct purchase customers in Enbridge Gas' Union rate zones.

Are you a direct purchase customer? There may be different rates and contracts available for your business.

Read more about direct purchase

We can help you find the right service for your needs

We have a sales team made up of dedicated, industry experts who can determine the best rates and services to meet your business needs. Building trusting, lasting relationships with our clients is a top priority.