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Safety first: Introducing Multi-Factor Authentication (MFA) to GetConnected & HVAC Portal

With a core value of safety, Enbridge Gas continues its focus on implementing cybersecurity measures to protect our customer’s confidential information and our safe, secure and reliable operations. As of September 12, 2022, we are extending our cybersecurity efforts to GetConnected and HVAC Portal, requiring all GetConnected and HVAC Portal users to use multi-factor authentication (MFA) as part of the log in process.

MFA security will help protect confidential customer information, and our network, from unauthorized access if a user’s password is compromised. When launched, every GetConnected and HVAC Portal user will log in and will be prompted to enter a code before accessing their information.

Setting up your GetConnected or HVAC Portal MFA profile

As an added security measure, all GetConnected or HVAC Portal users are required to set up a multi-factor authentication (MFA) profile as part of the GetConnected or HVAC Portal log in process. For more information on setting up an MFA profile, please refer to our GetConnected or HVAC Portal MFA profile instructions:

If you have any questions or support for GetConnected, please feel free to contact us at 1-866-772-1045 - Monday to Friday from 8:30 a.m. to 5:00 p.m. EST (closed holidays).

If you have any questions or support for HVAC Portal, email safety.gta@enbridge.com and our team will respond in 1 business day.

Please note: Enbridge Gas does not own, manage or technically support MFA authenticator applications. If you have any questions on which MFA authenticator application you should use or have issues with your MFA authenticator application, please contact your company’s information technology/systems team.