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Meter Exchange Program

In accordance with Measurement Canada requirements and as mandated in Section 12 of the Federal Electricity and Gas Inspection Act, Enbridge Gas is required to replace gas meters periodically to ensure safety and accuracy of measurement.

To book an appointment:

If you have received a letter and/or email advising that the meter at your premise is due for an exchange, please follow the instructions in that communication to book your meter exchange appointment as soon as possible.

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Lakeside Performance Gas Services (Lakeside Gas) is our authorized service contractor for meter exchanges. If you have received a letter regarding a meter exchange or replacement, please follow the instructions outlined on the letter.

There is no charge for this service.

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What should I expect when the technician visits my home?

  • Meter exchanges typically take one hour to complete.
  • Employees and authorized contractors will wear a visible identification badge.
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What if I miss an appointment or I’m away when the meter is replaced?

If you miss an appointment or are away when the meter is replaced, a call back card will be left with instructions to call and schedule a follow up appointment to turn on the gas supply, complete an inspection and relight the natural gas equipment in your home or business. Note someone over 18 years of age must be available to allow us access inside.

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What can I do to prepare for the meter exchange?

To prepare for the meter exchange, please ensure:

  • Clear access to the meter ensuring all sidewalks, stairs and entryways are clear of debris, including snow.
  • Clear access to your gas appliances and thermostat.
  • All dogs are secured well away from the work area.
  • Someone over 18 years of age is in attendance to allow us access inside.
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What work will be completed during the meter exchange?

Upon arrival at your premise, the gas technician will:

  • Turn off gas at the meter and replace the meter with a new one.

After the meter exchange, if someone over 18 years of age can provide access inside, the gas technician will:

  • Turn on/restore the gas to the meter.
  • Inspect gas appliances and piping.
  • Relight all appliances unless a safety violation is issued.*
  • If no one of age can provide access inside, a call back card will be left with instructions for you to call and schedule a follow-up appointment to complete the reconnection of the gas service.

For your safety:
* For the safety of you and your family, if any of your gas appliances do not meet the safety requirements of the Gas Installation Code, the gas technician is legally required to issue a safety violation. Depending on the severity of the problem, the gas could be disconnected from the appliance or building to ensure your safety. To fix the safety concern and resume gas service, you will need to hire a licensed gas technician at your own cost.