In accordance with Measurement Canada requirements and as mandated in Section 12 of the Federal Electricity and Gas Inspection Act, Enbridge Gas is required to replace gas meters periodically to ensure safety and accuracy of measurement.

To book an appointment:

If you have received a letter from our authorized service contractor Lakeside Gas Services, please contact them as soon as possible to book an appointment.

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    Select Enbridge.

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    Enter your file number (located in the top right corner of the letter) and postal code.

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    Select a convenient appointment window.

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    Select an email and/or text reminder option.

Lakeside Gas Services is our authorized service contractor for meter exchanges. If you have received a letter regarding a meter exchange or replacement, please follow the instructions outlined on the letter.

There is no charge for this service.

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What should I expect when Lakeside Gas Services visits my home?

  • Meter exchanges typically take one hour to complete.
  • Work is completed by Lakeside Gas Services - a long-standing Enbridge Gas business partner.
  • Lakeside Gas Services employees will wear a visible identification card.
  • There is no charge for the services.
  • All Enbridge Gas contractors follow appropriate Covid-19 protocols. Find out more about Enbridge Gas' Response to COVID-19 | Enbridge Gas in “Our Operations”.

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What if I miss an appointment or I’m away when the meter is replaced?

If you miss an appointment or are away when the meter is replaced, a call back card will be left with instructions to book an appointment to turn on the gas supply, complete an inspection and relight the natural gas equipment in your home.

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What can I do to prepare for my meter exchange?

To prepare for your meter exchange, please ensure:

  • Clear access to the meter ensuring all sidewalks, stairs and entryways are clear of debris including snow.
  • Clear access to your gas appliances and thermostat.
  • That all dogs are secured well away from the work area.
  • Someone over 18 years of age is in attendance.

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What work will be completed during my meter exchange?

When the technician arrives, they will:

  • Turn off the gas at the meter.
  • Replace the meter with a new one.
  • Restore gas to the meter.
  • Inspect piping and the appliances.
  • Relight all appliances unless a safety violation is issued.*

*If any of your gas appliances do not meet the safety requirements of the Gas Installation Code, the gas technician is legally required to issue a safety violation. Depending on the severity of the problem, the gas could be disconnected from the appliance or building to ensure your safety. To fix the safety concern and resume gas service you will need to hire a licensed gas technician.