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Meter Exchange Program

In accordance with Measurement Canada requirements and as mandated in Section 12 of the Federal Electricity and Gas Inspection Act, Enbridge Gas is required to replace gas meters periodically to ensure safety and accuracy of measurement.

To book an appointment:

If you have received a letter from our authorized service contractor Lakeside Performance Gas Services (Lakeside Gas), please contact them as soon as possible to book an appointment.

  • Number one icon

    Visit lakesidegas.ca

  • Number two icon

    Select Enbridge.

  • Number three icon

    Enter your file number (located in the top right corner of the letter) and postal code.

  • Number four icon

    Select a convenient appointment window.

  • Number five icon

    Opt in for an email and/or text reminders.

Lakeside Performance Gas Services (Lakeside Gas) is our authorized service contractor for meter exchanges. If you have received a letter regarding a meter exchange or replacement, please follow the instructions outlined on the letter.

There is no charge for this service.

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What should I expect when Lakeside Gas visits my home?

  • Meter exchanges typically take one hour to complete.
  • Work is completed by Lakeside Gas Services - a long-standing Enbridge Gas business partner.
  • Lakeside Gas employees will wear a visible identification badge.
  • There is no charge for the services.
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What if I miss an appointment or I’m away when the meter is replaced?

If you miss an appointment or are away when the meter is replaced, a call back card will be left with instructions to call Lakeside Gas and schedule a follow up appointment to turn on the gas supply, complete an inspection and relight the natural gas equipment in your home or business. Note someone over 18 years of age must be available to allow us access inside.

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What can I do to prepare for the meter exchange?

To prepare for the meter exchange, please ensure:

  • Clear access to the meter ensuring all sidewalks, stairs and entryways are clear of debris, including snow.
  • Clear access to your gas appliances and thermostat.
  • All dogs are secured well away from the work area.
  • Someone over 18 years of age is in attendance to allow us access inside.
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What work will be completed during the meter exchange?

When the Lakeside Gas technician arrives, they will:

  • Turn off the gas at the meter.
  • Replace the meter with a new one.
  • Turn on / restore gas to the meter.
  • Inspect piping and the gas appliances.
  • Relight all natural gas appliances unless a safety violation is issued.*

*If any of your natural gas appliances do not meet the safety requirements of the Gas Installation Code, the gas technician is legally required to issue a safety violation. Depending on the severity of the problem, the gas could be interrupted/disconnected from the appliance or building to ensure your safety. To fix the safety concern and resume gas service you will need to hire a licensed gas technician at your own cost.