You have questions. We have answers.

We’re doing everything we can to keep you informed and make it easier to manage your natural gas bills. From tips and rebates that can lower your energy use to payment plans that make budgeting easier, we’re here for you.

Your questions answered

Natural gas is still the best value for your energy dollar

While natural gas is still the most dependable and affordable option on the market, its market price is higher today than it was a year ago. This increase is caused by a combination of factors: supply, demand and the conflict overseas.

We know customers are also feeling the squeeze. Your higher bill is due to the higher price of natural gas. Like other utilities, we buy wholesale to then deliver natural gas to you—you pay what we pay, without markup.

Natural gas is still the best value, at half the price of oil or propane and 32 percent less expensive than electricity.

See a snapshot of your charges

Your questions answered

Here are explanations of some of your most pressing questions.

Number one

Why do natural gas prices change?

By buying gas using a diversity of contract lengths, we help reduce the impact of market price changes for our customers. Rates are higher than last year due to the conflict oversea and increased demand for North American gas supply. While these outside influences are impacting the rate of natural gas prices, with due time they can be expected to lower, along with the rate you pay as a result.

Number two

I’m on EMPP—why did my bill increase or change?

The rate of an Equal Monthly Payment plan is calculated annually on a customer's past use multiplied by what we expect natural gas rates to be, and is then spread throughout the year. Since current natural gas rates are higher than they were when the previous EMPP was established last year, customers are seeing an increase in their monthly payment.

Number three

How are rates set and how often do they change?

The rates for natural gas and gas transportation services (getting gas to you) are based on price forecasts. Because actual market costs can differ from our forecasts, adjustments are made quarterly (Jan. 1, April 1, July 1 and Oct. 1). You pay what we pay for these services and nothing more. The costs are passed on to you without any markup.

Number four

What is Enbridge Gas doing to help me manage my natural gas bills?

We take every step possible to keep energy affordable. You pay what we pay—we pass the costs to buy natural gas from the market onto you without marking up the price. We also offer various programs to help you lower your energy use and budget your payments. Relief plans are also available to eligible customers.

How to reduce energy costs


Get up to $10,000 in rebates

Get up to $10,000 in rebates for energy efficient home upgrades with the Home Efficiency Rebate Plus program.

Apply now

House with a heart

Free upgrades for qualified homes

For low-income households, the Home Winterproofing program offers free insulation and more to help families save.

Learn more

Smart thermostat

Instant discounts on smart thermostats

Enbridge Gas customers are eligible to a $75 discount on smart thermostats, offering them automatic savings and comfort.

Get offer

Piggy bank

DIY tips

Small changes add up! Check out low and no-cost DIY tips to save energy and make your home more energy-efficient.

See upgrades

Relief and payment plans

  • Need more time to pay? For more flexibility on payment dates and amounts, set up installment payments in My Account.
  • Spread costs out with our Equal Monthly Payment Plan (EMMP). It evens out your bill throughout the year, making budgeting easier.
  • Get up to $500 emergency grant in a given year through the Low-Income Energy Assistance Program. Apply today through United Way Simcoe Muskoka.

*Based on 2,400 m3 annual consumption.
Notes: Natural gas prices are based on rates in effect as of Jan. 1, 2023. Oil and propane prices are based on the latest available retail prices. Electricity rate based on London Hydro rates as of Jan. 1, 2023 and RPP customers that are on TOU pricing. It includes the new Ontario Electricity Rebate (OER). Costs have been calculated for the equivalent energy consumed and include all service, delivery and energy charges. Carbon price is included for all energy types as reported. HST is not included.
1Excludes one-time disposition of 2021 deferral and variance account balances.