We’re doing everything we can to keep you informed and make it easier to manage your natural gas bills. From tips and rebates that can lower your energy use to payment plans that make budgeting easier, we’re here for you.
While natural gas is still the most dependable and affordable option on the market, its market price is higher today than it was a year ago. This increase is caused by a combination of factors: supply, demand and the conflict overseas.
We know customers are also feeling the squeeze. Your higher bill is due to the higher price of natural gas. Like other utilities, we buy wholesale to then deliver natural gas to you—you pay what we pay, without markup.
Natural gas is still the best value, at half the price of oil or propane and 32 percent less expensive than electricity.
Here are explanations of some of your most pressing questions.
By buying gas using a diversity of contract lengths, we help reduce the impact of market price changes for our customers. Rates are higher than last year due to the conflict oversea and increased demand for North American gas supply. While these outside influences are impacting the rate of natural gas prices, with due time they can be expected to lower, along with the rate you pay as a result.
The rate of an Equal Monthly Payment plan is calculated annually on a customer's past use multiplied by what we expect natural gas rates to be, and is then spread throughout the year. Since current natural gas rates are higher than they were when the previous EMPP was established last year, customers are seeing an increase in their monthly payment.
The rates for natural gas and gas transportation services (getting gas to you) are based on price forecasts. Because actual market costs can differ from our forecasts, adjustments are made quarterly (Jan. 1, April 1, July 1 and Oct. 1). You pay what we pay for these services and nothing more. The costs are passed on to you without any markup.
We take every step possible to keep energy affordable. You pay what we pay—we pass the costs to buy natural gas from the market onto you without marking up the price. We also offer various programs to help you lower your energy use and budget your payments. Relief plans are also available to eligible customers.
Get up to $10,000 in rebates for energy efficient home upgrades with the Home Efficiency Rebate Plus program.
For low-income households, the Home Winterproofing program offers free insulation and more to help families save.
Enbridge Gas customers are eligible to a $75 discount on smart thermostats, offering them automatic savings and comfort.
Small changes add up! Check out low and no-cost DIY tips to save energy and make your home more energy-efficient.
