If you smell natural gas, act fast. For free emergency response service, available 24 hours a day, 7 days a week, call our emergency number at 1-866-763-5427 or 911 from a safe distance (like a neighbour's home).

In its pure state, natural gas is odourless. For your safety, we add an odourant to give natural gas a distinctive rotten egg smell.

Signs of a natural gas leak

  • Eye icon

    Sight – Damaged connections to natural gas appliances or vegetation that is dead or dying for no reason.

  • Ear icon

    Sound - Hissing or whistling.

  • Nose icon

    Smell - A distinctive rotten egg or sulphur-like odour.

If you suspect a natural gas leak:

  • Act quickly and remain calm.
  • Go outside or leave the area immediately.
  • Call our 24-hour emergency number at 1-866-763-5427 or 911
  • Never assume someone has already called.

Follow these safety precautions:

  • Don't use phones or electronics near the leak.
  • Don't turn appliances or lights on/off.
  • Don't smoke or use lighters or matches.
  • Don't start any vehicles or motors.
  • If leaking natural gas is burning, call 911 — don't attempt to put the fire out yourself.