Frequently Asked Questions
Is your My Account locked?
We've made it easy to unlock your My Account profile.
- To unlock your My Account visit our sign-in page and try to sign in.
- A message with instructions on how to unlock your account will appear and a link will be sent to your email to re-activate your account. This step can be repeated if necessary.
Not sure which email address was used to set up your account?
If you can’t log in, check with any others who have access to the account and try using their email address. If you want to change the email address for your account, it can be done in two ways:
- If you can log in: navigate to the Manage My Account icon and go to Online Account Profile. Update the email address used for log in, your password and secret questions.
- If you are having trouble logging in, check with any others who have access to the account and try using their email address. If you still can’t log in, please contact us directly to make updates.
Looking for your account number?
All Enbridge Gas customers, can sign in to My Account and find their 12 digit account number on the top right hand corner of the My Bill page.
Not receiving eBills from Enbridge Gas?
Your eBill will be sent from firstname.lastname@example.org now. If you didn’t receive your eBill you may need to check your Junk Mail folder and add us to your safe senders list.
If you previously received both a paper bill and an eBill, you will now only receive a paper bill. To receive an eBill, you can sign up for My Account. You have more options to receive your eBills from Enbridge Gas. Go to Manage My Account and select email or text message options.